Dental Care Professional (DCPs)

Position: Treatment Coordinator 

Location: Barnet (Greater London)

Pay: £35k  (Plus Commision)

Full Time 

Days: Monday to Friday (Plus Occasional Saturday)

Required:

•Minimum 3 years of sales or business development experience

•Previous healthcare experience

Desirable Qualities

•Prior experience as a dental Treatment Coordinator

•3+ years in UK private healthcare

•5+ years of sales or business development experience

•Background in a high-value or complex sales environment

•Familiarity with dental or practice management software

Heart Dental have an exciting opportunity for a Dental Nurse / Treatment Coordinator who is commercially driven, patient-focused professional who excels at guiding patients through their treatment journey and converting enquiries into accepted care.

As a Treatment Coordinator your role will involve:

•Act as the first point of contact for new patient enquiries via phone, email, web, and walk-ins

•Engage patients to understand their needs, introduce treatment options, and build trust

•Conduct face-to-face and virtual consultations, clearly explaining treatment plans, fees, and finance options

•Proactively follow up on enquiries, treatment plans, and outstanding cases to maximise conversion

•Support patients throughout their treatment journey, ensuring continuity and satisfaction

•Partner closely with clinicians to translate clinical recommendations into personalised patient pathways

•Take ownership of revenue, KPIs, and pipeline performance — not just bookings

•Maintain accurate CRM records and manage dental finance and direct debit pipelines

•Contribute to business development initiatives and practice growth

•Provide front-of-house and customer support when required

If you are interested in the role. Please contact us.